​​Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Below is our Return and Exchange Policy to help guide you through the process.

 

Defective or Damaged Products

• Defective or Damaged Items: If you receive a product that is damaged or defective (e.g., printing errors, wrong item, or physical damage), please contact us within 4 weeks of receiving the item. We’ll work quickly to resolve the issue!

• How to Report: Please email us at [contact us] with your order number, and attach clear photos of the defect or damage.

• Our Process: Once we receive your request, we will get in touch with our partner, Printful, to verify the issue. If the problem is caused by a production error or damage during fulfillment, Printful will issue a replacement or refund at no cost to you.

  • Replacement: A new item will be shipped to you at no extra charge.

  • Refund: If a replacement is unavailable, or if you prefer, we will issue a full refund to the original payment method.

Exchanges

• Wrong Size or Item: We currently do not accept exchanges for products that were ordered incorrectly (e.g., wrong size, color, or design).

  • If you need a different size or color, we recommend placing a new order and returning the original product (if applicable).

• Defective or Damaged Exchanges: If your product is defective or damaged (as outlined above), we will arrange for a replacement or refund after verifying the issue with Printful.

Personalized & Custom Items

• Due to the personalized nature of some of our products (such as custom names, designs, or messages), we do not accept returns or exchanges on custom items unless there is a production error or defect.

• Please double-check all customizations before placing your order to ensure everything is accurate.

How to Initiate a Return or Exchange

1. Contact Us: If you believe your product is defective, damaged, or incorrect, please email us at [contact@apostoliccreations.com] or use our Contact Us form.

2. Provide Details: Include your order number, a description of the issue, and photos of any defects or damages.

3. Resolution: We’ll review the issue and reach out to Printful (our production partner) for resolution. Once confirmed, we’ll either send you a replacement or issue a refund.

Refunds

• Refunds are available for defective, damaged, or incorrect products.

• Once Printful confirms the issue and processes your return or replacement, we will issue a refund to the original payment method. Please allow 7–10 business days for the refund to be reflected in your account.

Shipping Charges

• We do not cover return shipping costs for products ordered in the wrong size, color, or design by the customer.

• If the issue is due to a defect or a mistake on our part (e.g., printing error, damaged product), we will cover the return shipping costs and provide a replacement or refund.

Lost or Stolen Packages

• We are not responsible for packages that are lost or stolen after delivery. We recommend checking with your local carrier or neighbors if you have not received your package.

• If your package is lost before delivery, please contact us as soon as possible so we can assist with any claims through the carrier.

Summary

• Defective/Damaged Products: Contact us within 4 weeks, provide photos, and we’ll arrange for a replacement or refund.

• No Exchanges: We don’t accept exchanges for size/color mistakes but will help you with a new order if needed.

• Personalized Products: Custom items are non-returnable unless there is a production error.

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